Shipping policy
At OAHLIFE, we are committed to providing fast, safe, and transparent worldwide shipping services for all our premium New Zealand seafood products. Below is our official shipping policy to help you shop with confidence.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To guarantee the maximum freshness of our seafood products, we strictly arrange order picking, packaging, and shipment in a timely manner, minimizing your waiting time and ensuring you receive fresh ocean ingredients as soon as possible. Orders placed on weekends or public holidays will be processed on the next business day.
2. International Shipping & Delivery Time
We provide reliable international shipping services covering most countries and regions worldwide. The standard international delivery time is 7–14 business days, depending on destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, we support expedited shipping options. You can select the rush shipping service during checkout to enjoy faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on the total weight, volume, and delivery destination of your order. The exact shipping fee will be automatically displayed on the checkout page before you complete payment. There are no hidden charges or additional fees, ensuring full pricing transparency for every order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s responsibility.
We highly recommend all customers to check the local import regulations, tax standards, and seafood entry rules of your country before placing an order, to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt industry-standard cold-chain and shockproof packaging solutions. We use high-strength waterproof, pressure-resistant, and fresh-keeping packaging materials to fully protect your products during international transit, effectively avoiding damage, deterioration, or leakage caused by long-distance transportation.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to get full transportation protection and enjoy a more worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and product condition upon receiving your order. If you find package damage, leakage, deformation, or abnormal product conditions, please take clear photos or videos as evidence, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality problems, defects, or inconsistencies after signing for the order, please submit a support request with valid evidence within 48 hours after delivery. Our team will verify the issue quickly and provide targeted solutions including refund, replacement, or other after-sales services.
7. Customer Service Assistance
If you have any inquiries regarding order processing, shipping status, delivery delays, customs clearance, or after-sales issues, our professional customer service team is always ready to help you. Feel free to contact us via email or phone for timely and professional guidance.
Thank you for shopping with OAHLIFE! We keep optimizing our global logistics system and packaging technology to deliver fresher, safer, and more reliable New Zealand seafood to every customer around the world.